FAQ

Q: How soon can I walk on the carpet?

A: Try to keep pets, children and heavy traffic off the carpet during the drying process. Wait 24 hours before removing foam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Carpet will be safe to walk on in 3 to 4 hours.


Q: What about reoccurring spots & stains?

A: If a spot returned a day or so after cleaning, it may have been due to the nature of the spot. Deep stains tend to surface if they are in the backing of the carpet.


Q: How often should a carpet be cleaned?

A: The frequency of cleaning will vary from one household to another, depending upon the number of occupants and the level of usage. At a minimum, you should clean once a year. I have had some homeowners express their fears that once the carpet is cleaned, it will re-soil more quickly. This fear is a result of improper cleaning on the part of many cleaning companies. Many of these companies, in an effort to cut costs and save time, will buy the least expensive cleaning solutions, won’t provide the proper training for their technicians, and will not offer a separate rinse step in order to remove detergent residue. If detergent is left in the carpet, accelerated re-soiling will occur.

Steam it uses a more thorough method of cleaning that uses a rinse step after the re-spray process. This method removes deep down soil and leaves no detergents to accelerate the re-soiling process. The fact is the best thing you can do for your carpets is to have them regularly cleaned by a qualified professional carpet cleaning company. It is the build up of soil that promotes wear to your carpet far more than foot traffic. Foot traffic grinds the soil against the carpet fibers and causes a sandpaper effect. This will cause the fibers to dull and become warn looking.


Q: How long does the carpet cleaning process take?

A: We are able to clean approximately 1500 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.


 

Q:Do you move furniture?

A: All of our packages include light moving of furniture. (Most companies will charge you extra for this service) Beds, dressers, and heavier pieces are left in place under these pricing
structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos,or other valuable belongings.


 

 

Q:My carpet has bleached or faded
spots, can you correct that?

A:If you have spots or small areas that have been bleached out,
they may be spot dyed, depending on the type of carpet fiber.


 

Q: Can you fix indentations from
heavy furniture?

A:No guarantee can be made on removing indentations from heavy
furniture. In addition to the pile of the carpet being crushed, the backing of
the carpet is indented. Heat, moisture, and hand grooming with our equipment may
help, but it will take time to release back to normal, if at all. Severe cases
may be permanent.


 

Q:Why should I clean my carpet?

A:Bio contaminants, volatile organic compounds, combustion products,
asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides,
allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a
host of other really gross stuff will make its way into your carpet. Quite
simply, your carpet acts like a sink. It collects and filters all of the above
mentioned contaminants. This collection and filtering process traps these
contaminants within your carpet, which in turns cleans the air you breathe and
allows you to live a healthier life. Hard surface floors may allow contaminants
to “roam” throughout the indoor environment.

But like any other filter, your carpet needs to be cleaned on a regular
basis, or it will lose its filtering ability. If these contaminants are in your
home, they could be contributing to your family’s health and allergy problems.
Dr. Michael Berry, Deputy Director of the Environmental Criteria and Assessment
Office of the Environmental Protection Agency stated, “Based on what I have
learned from researchers working in the United States, Canada, and Western
Europe, I have reached the conclusion that carpeting and fabrics that are not
properly cleaned and maintained have the potential to cause a variety of health
problems inside the building and home environment.”


 

Q:Why should I have my carpets protected?

A: 3M SCOTCHGARD Carpet Protection helps you in two very
important ways:

When this protective coating is applied to the carpet fibers, it puts a
protective barrier around each fiber. This protective barrier resists moisture.
When you do have a spill, it gives you a window of time to get it cleaned up.

The other important way that this product helps you is in the area of wear.
Having this protective coating on your carpet helps reduce the wear and abrasion
caused by sand in the carpet. This protects the carpet from excessive matting,
and in turn will cause your carpet to perform better.


 

Q:Can you get out… (fill in the stain)

A:At Steam it Carpet Care we can remove any spot that is not a
permanent stain. However, there are conditions where permanent staining is
present. The following is a list of conditions which may or may not allow spots
to be removed. The percentage listed next to the condition is the percentage of
CHANCE we have of removing it, NOT the percentage of stain that will be removed.

Yellowing (50%) – Yellowing can be as simple as neutralizing the spot or area
by spraying a solution on it, or it can be impossible to remove. There are many
unknown causes for yellowing. It is so common that we have several different
products on our van just for yellowing.

Filtration Soiling (25%) – Filtration soiling is the black marks you see
around the edges of your base boards. Typically we can get these lines to
lighten, but seldom do they come all the way out. The particles in filtration
soil are so fine, and go all the way down the sides of the yarn and through the
backing of the carpet. This makes it very difficult to remove.

Urine (50%) – When urine is fresh and has not been cleaned using an alkaline
spotter, the chances are good. If the urine has been there for a long time, the
chances are slim. However, urine will continue to deteriorate the carpet, so it
is extremely important to remove the urine deposits, even if the spot does not
come out.

Vomit (50%) – Same as urine. (If red dye is present in dog or cat food, see
red dye removal.)

Blood (75%) – If no hot water or alkaline cleaning products have been used,
chances are good.

Rust (85%) – Chances for rust removal are excellent.

Red Dye (5%) – Red dye is almost impossible to remove unless conditions are
exactly right. If the carpet is new, the chances are better. In many cases the
only way to remove red dye is with a heat transfer process in which we apply a
product to the spot, lay a wet cloth over it, and apply an iron to cause the
spot to transfer to the towel. The spot is then rinsed thoroughly. This is a
special procedure and due to the extra time it requires, we do charge extra for
this.

Lipstick (50%) – Chances are good that we will be able to remove it with
solvents. However, some lipstick may be in the red dye category which gives it a
slim chance for removal.

Furniture Stain (01%) – Almost impossible.

Soft drinks (95%) – Usually not a problem.

Tea & Coffee (50%) – Tannin spots sometimes cause a permanent stain. Many
times when coffee or tea is spilled, it is very hot. This can cause a stain to
be set into the carpet.

Ketchup (50%) – If ketchup has red dye in it, it could leave a stain. But
without red dye, it’s not a problem.

Mustard (15%) – Mustard can be very difficult to remove.

Paint (20%) – If it is a fresh spill the chances are much better. If it has
already dried, chances are slim.


Q: What is considered a room?

A: A room is considered to be a maximum size of 250 SQ Ft. Any room over 250 Sq Ft is considered 2 rooms.


Q: Can I substitute a room of carpet cleaning for stair step cleaning?

A: Unfortunately no. Stair Step cleaning is a completely different process that requires specials tools and more attention.


Q: Is there anything I should do before the cleaning crew arrives?

A: Steam it Carpet Cleaning crews are trained to carefully handle your light furniture. We take care of moving light furniture. Most large pieces, such as dressers, pianos, and china cabinets, should be left in place. We do recommend removing fragile items as well as any items off of the floor from the room to be cleaned and vacuuming the carpet if you have time.


Q: How can I schedule an appointment?

A: You can schedule an appointment by either calling (210)605-9898 or by scheduling online at http://steamit-carpet-care.genbook.com If you have any questions you can also email us at SteamitCarpetCare@Gmail.com.